Return Policy

Return Policy

Thank you for your support and trust in our products! To ensure you have a pleasant shopping experience, we offer a flexible return and refund policy as detailed below:

1. 7-Day No-Questions-Asked Return

Within 7 days from the date you receive the product, you can apply for a return without providing any reason. During this period:

• You can request a return at any time for any reason and receive a full refund.
• We will cover all return shipping costs, and you do not need to pay any additional shipping or handling fees.

2. Refund Application Within 30 Days

Within 30 days from the date you receive the product, you can apply for a return and refund if the product meets the following conditions:

• The product is unused and remains in brand-new condition.
• The product’s packaging is intact and undamaged.

Specific situations include but are not limited to:

• The product has quality issues or defects.
• The product does not match the description.

Please note:

• For returns requested after 7 days but within 30 days, return shipping costs will be borne by the buyer.

3. Refund Process

To ensure a smooth refund process, please note the following when applying for a return:

• Contact our customer service team and provide your order number and reason for return.
• We will review your request within 24 hours and guide you on how to return the product.
• After we receive the returned product and it passes inspection, the refund will be processed and returned to your original payment method within 5 business days.

4. Return Conditions

To ensure a successful return, please ensure that the product meets the following conditions:

• The product must remain unused, in good condition, and all original packaging and accessories (including tags and labels) must be intact and undamaged.
• The product should not be damaged due to improper use or storage.

5. Exceptions

Certain products are not eligible for returns or refunds due to their nature. These include:

• Custom-made or personalized products.
• Items involving hygiene issues, such as underwear.

We are committed to providing you with the best service experience. If you encounter any issues during the return process, please feel free to contact us. Thank you for your understanding and support!

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Contact Us
If you have any questions, you can reach our customer service team through the following methods:

• Email: gujinova@outlook.com
• Phone: 86+136 0280 7276
• Working Hours: Monday to Friday, 9:00 AM - 6:00 PM

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This return policy is designed to be clear and transparent, ensuring customers can enjoy a worry-free shopping experience and effectively resolve any after-sales issues.